Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the JoyRide Mobile Car Care website and your booking of any mobile car care services from JoyRide Mobile Car Care ("JoyRide," "we," "us," or "our"). By visiting our website, submitting a request, or booking a service, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Our Services

JoyRide provides mobile car care services — including gas and diesel oil changes, tire rotations, filters, and other routine maintenance — performed at your home, workplace, or another agreed-upon location within our service area (Jackson, Madison, Ridgeland, Pearl, Flowood, and select nearby areas in the Jackson Metro Area).

We also accept requests for other mechanic services that fall outside routine maintenance. These jobs are not booked instantly online — they are reviewed and accepted on a case-by-case basis depending on availability. JoyRide is not an on-call or emergency service.

2. Booking & Scheduling

• Appointments can be booked as little as 24 hours in advance, or as far out as 90 days.
• Our services specifically requires 24 hours notice so we can gather the correct materials and parts.
• All service pricing is an estimate until your exact make, model, and specific product needs are confirmed.
• Urgent requests submitted outside our standard notice window will be considered case-by-case, with no guarantee we're able to accommodate them.

3. Payment & Deposits

A 50% deposit is required at the time of booking to confirm your appointment. The remaining balance is due within 48 hours of service completion. We accept all major credit cards.

A $10 late fee per day applies to any balance not paid within 48 hours of service completion.

4. Quotes & Additional Charges

Quotes are based on standard specifications. The initial quantity of oil is included in the list price for each service — up to 5 quarts for gas engines and up to 12 quarts for diesel engines. Vehicles requiring more oil, or additional parts beyond the standard service, may incur extra charges to cover material costs.

Any additional cost will always be communicated to you and approved by you before we perform the extra work — nothing is added to your bill without your OK first.

5. What We Need From You

• Access to your keys. Leave them somewhere easily accessible for a fully contactless experience, or hand them to us when we arrive — we'll return them as soon as we're done either way. Without the keys, we can't guarantee the fullest service to you and your car.
• Smooth, level parking. Overhead cover if possible. If service is in a public location, please avoid parking on a busy street and leave room for our service van to park alongside you.
• Wheel lock key, if applicable. If you're booking a tire rotation on a vehicle with wheel locks, please have the wheel lock key available, or we may not be able to perform the service.
• An accessible vehicle. Your vehicle should be unlocked (or keys available) with a clear path for our technician before your scheduled time.

6. Cancellations, Rescheduling & Missed Appointments

• Deposits are non-refundable for cancellations or reschedules made within 24 hours of your scheduled appointment.
• If our technician arrives and is unable to access the vehicle, the deposit is forfeited.
• If we're unable to get your keys within 5 minutes of your scheduled appointment time, the appointment will be canceled and your deposit forfeited.

7. Rain & Weather

If your vehicle is somewhere covered (garage, carport, etc.), we're able to work right through the rain and your appointment proceeds as scheduled.

If your vehicle is uncovered, we'll reschedule to a time without rain that works for both of us. If we're unable to find a new time within 5 business days, you'll receive a full refund and can rebook once the weather clears.

8. Service Area

JoyRide currently services Jackson, Madison, Ridgeland, Pearl, Flowood, and select nearby areas on a set weekly route. If your address falls outside our current service area, you may submit a request and we'll consider expanding to your neighborhood as interest grows — this does not guarantee service to your location.

9. Vehicle Condition & Pre-Existing Issues

JoyRide is not responsible for pre-existing mechanical issues, wear and tear, or damage unrelated to the service performed. We recommend disclosing any known issues with your vehicle prior to your appointment. If our technician identifies an issue during service, we will notify you before proceeding with any additional work.

10. Insurance & Liability

JoyRide is fully insured. While we take every precaution to protect your vehicle and property during service, JoyRide's liability for any claim arising from our services is limited to the cost of the service performed, except where prohibited by law.

11. SMS & Messaging

If you opt in to receive text messages from JoyRide, that communication is governed by our Messaging Terms and Conditions, available on our Privacy Policy page.

12. Website Use

You agree to use our website only for lawful purposes and in a way that doesn't infringe on the rights of, or restrict or inhibit the use of, this website by anyone else. All content on this website — including text, graphics, logos, and images — is the property of JoyRide Mobile Car Care or its licensors and may not be used without permission.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of Mississippi, without regard to its conflict of law provisions.

15. Contact Us

If you have questions about these Terms, contact us at support@joyridemobilecarcare.com or call us at (601) 476-5354.