JoyRide Mobile Car Care — Privacy Policy

Last Updated: July 25, 2026

JoyRide Mobile Car Care ("JoyRide," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or communicate with us, including via SMS/text messaging.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: name, phone number, email address, service address

  • Vehicle Information: make, model, year, license plate, VIN

  • Booking & Payment Information: appointment details, service history, payment card information (processed securely through our payment processor)

  • Communications: messages you send us via phone, email, text, or our website, including support requests

  • Mobile Opt-In Information: your phone number and consent status when you opt in to receive SMS messages from us

  • Website Usage Information: pages visited, device/browser type, and similar technical data collected automatically when you use our site

2. How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and provide mobile car care services

  • Process payments and manage deposits/balances

  • Communicate with you about appointments, service updates, and support

  • Send promotional offers, discounts, and updates about our products/services (only where you have consented to receive such communications)

  • Improve our website, services, and customer experience

  • Comply with legal obligations

3. Data Sharing

  • We do not sell, rent, share, or transfer consumer personal data to any external organization for any purpose. This includes phone numbers and any other personal information you provide to us.

  • Customer data is not shared with third parties for promotional or marketing purposes.

  • Mobile opt-in and consent are never shared with anyone, for any purpose. Any information sharing described elsewhere in this policy explicitly excludes mobile opt-in data. Under no circumstances will your mobile opt-in status or consent records be sold, rented, or disclosed to any third party.

  • We may share limited information with trusted service providers who help us operate our business (for example, payment processors, scheduling/CRM software, or insurance providers), solely as needed to deliver our services to you and under obligations to protect your data.

  • We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of JoyRide, our customers, or others.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. We maintain internal access controls, staff confidentiality requirements, and security procedures designed to prevent unauthorized sharing, access, or disclosure of consumer personal data.

5. Data Retention

We retain customer information for as long as necessary to provide our services, maintain business records, and comply with legal, tax, and accounting requirements.

6. Your Choices

  • You may opt out of SMS messaging at any time by texting STOP (see Messaging Terms below).

  • You may request access to, correction of, or deletion of your personal information by contacting us at support@joyridemobilecarcare.com.

7. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or our SMS program, contact us at support@joyridemobilecarcare.com or call us at (601) 476-5354.

JoyRide Mobile Car Care — Messaging Terms and Conditions

  1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, and any promotion of our products/services.

  2. You can cancel the SMS service at any time. Just text "STOP" to the phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

  3. If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or contact us directly at support@joyridemobilecarcare.com or (601) 476-5354.

  4. Carriers are not liable for delayed or undelivered messages.

  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  6. If you have any questions regarding privacy, please read our Privacy Policy contained above in this document/page.