Everything you need to know.

1. Enter your address. Click Book Now and enter your address. Outside of our current service area? Submit a quick request form. We consider these case-by-case as we build up enough interest to expand.
2. Select your service. Choose gas or diesel, based on your vehicle.
3. Pick your package. Essential, Preferred, or Premium — whichever fits your vehicle and budget.
4. Add any extras. Add additional services to your cart. All services are an estimate until your exact make/model is confirmed with the specific products needed.
5. Choose your date & time. Select the date & time you'd like your service completed.
6. Enter your license plate number. Press the Search button (magnifying glass) then press Save. This pulls up more information about your vehicle so we can prepare to service it correctly. If anything looks incorrect, just message us.
7. Complete your contact details. Book as a guest, or create a profile with us.
8. Confirm & add your card. Review your appointment details. A 50% deposit is required at this step.
9. Book now. Complete your booking. You're all set!
10. Don't see what you need? If a service isn't listed, or you'd like to request a custom mechanic job, contact us and submit a request.

• Access to your keys. Leave them somewhere easily accessible for a fully contactless experience, or simply hand them to us when we arrive. We'll return them or leave them in a designated spot that you choose as soon as we're done. Without the keys, we cannot service your car.
• Smooth, level parking. Overhead cover if possible. If service is in a public location, please avoid parking on a busy street and leave room for our service van to park alongside you. This protects both our technician and your vehicle.
• Wheel lock key, if applicable. Booking a tire rotation on a vehicle with wheel locks? Please have the wheel lock key available for our technician, or we may not be able to perform the service.
• Standard oil quantities. The initial quantity of oil is included in the list price for each service — 5 quarts for gas engines, 12 quarts for diesel. If your vehicle requires more, you'll be charged for the additional quarts to cover material costs.

We'll show up at the time and location you specified with everything needed to fully service your vehicle. We give every car the same top-of-the-line care and attention, and once we're done, we clean up and remove all waste materials.

If you'd like a contactless experience, leave your keys somewhere accessible, and we'll leave them exactly where we found them when we're finished. Prefer to hand them off in person? We'll notify you when we arrive, and again as soon as we're done, so we can hand them right back to you.

Once service is complete, the remaining balance is due within 48 hours. A $10 late fee will be applied every day past the 48 hour mark.

A 50% deposit is due at the time of booking to confirm your appointment. The remaining balance is due within 48 hours of service completion. We accept all major credit cards.

Quotes are based on standard specifications. Vehicles requiring more than 5 quarts of oil, or additional parts beyond the standard service, may incur extra charges.

Any additional cost will always be communicated to you before we perform the extra work. Nothing gets added to your bill without your OK first.

• Deposits are non-refundable for cancellations or reschedules made within 24 hours of your scheduled appointment.
• If our technician arrives and is unable to access the vehicle, the deposit is forfeited.
• If we're unable to get your keys within 5 minutes of your scheduled appointment time, the appointment will be canceled and your deposit forfeited.

If your vehicle is somewhere covered (garage, carport, etc.), we're able to work right through the rain, no need to reschedule.

If your vehicle is uncovered, we'll need to reschedule to a time without rain that works for both of us.

You can book as little as 24 hours in advance, or as far out as 90 days. For all services, we need time to gather the correct materials and have parts on hand for your specific vehicle.

JoyRide isn't an on-call or emergency, roadside service. That said, if you need something sooner than our standard notice allows, fill out our request form and we'll consider it on a case-by-case basis.